Return/ Exchange Policy

Return / Refund

All products are non-refundable, you can either choose to refund or to exchange unless it is damaged at the time you received it.

1. Retain all packing materials including the original product packaging, Banitore packaging (if applicable), invoice and any gifts.

2. We will notify you the status of your return as soon as we received and inspected the products. If eligible, we shall replace with a new item whenever possible. If the item is out of stock, refund shall be made (amount shall refer to the price at the time of purchase) to your provided bank account within 7 working days.

**If Banitore does not receive the product within 7 days, we reserve our right to reject your request of return.

Goods must be unused, unopened and in the same condition as you received it. Please include the followings: the original packaging, Banitore packaging (if applicable), tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc. Please also ensure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.

Coupon used at the purchase cannot be refunded or re-issued.

The delivery fee you paid (if the order associating with the product is less than $800) cannot be refunded.

Each order only allows return once.

Please pay special attention to the return or exchange expiry date. Any opened, used or products damaged by customer are neither refundable.